Orion deploys AI that handles appointment scheduling, patient reminders, and repetitive enquiries — so your clinical and administrative staff can focus on patient care, not the phone queue.
Every practice manager and clinical director we speak to faces the same challenges. Talented staff spending their days on hold, on repetitive calls, and chasing cancelled appointments — time that belongs with patients.
Reception teams in GP practices and private clinics spend 15–20 hours per week on appointment booking, rescheduling, and cancellations — time that belongs with patients, not on hold with a manual calendar.
15–20hrs Weekly staff time on scheduling and rescheduling alone60–70% of all patient calls ask the same 10 questions: appointment times, directions, parking, referral status, prescription queries. Every one is answered manually, by a member of staff who could be doing something that matters.
60–70% Calls that are repetitive enquiries answered manuallyAn average no-show rate of 10–15% wastes clinician time, creates revenue gaps, and means patients waiting weeks for a first appointment miss a slot someone else has abandoned without notice.
10–15% Average no-show rate without automated patient remindersFour systems designed around the specific compliance requirements, patient communication standards, and clinical workflow integration needs of healthcare providers. Nothing generic. Nothing off-the-shelf.
Patients book, reschedule, and cancel 24 hours a day, 7 days a week — via phone AI or web portal. Intelligent matching ensures the right clinician, the right slot, the right location. Every time, automatically.
Multi-channel automated reminders 48 and 24 hours before appointments. Patients confirm, reschedule, or cancel — with every change updating the calendar instantly. No-show rates drop to under 5%.
Every inbound call handled instantly: appointment times, directions, referral status, prescription queries, opening hours. Intelligent escalation for clinical questions that require a human — so the right calls always reach the right person.
Real-time visibility of scheduling fill rates, no-show rates, call handling performance, and reminder effectiveness — updated live and delivered automatically to management each week, with CQC-ready audit trails.
A practice with 8 clinicians handles roughly 200 appointments per week. At a 12% no-show rate, that is 24 wasted slots every week — 2–3 hours of revenue written off each day. At £150 per appointment, that is £3,600 per week in lost revenue, with patients waiting weeks for a slot they never needed to wait for.
Orion's Patient Reminder System reduces no-shows to under 5% — recovering £2,500+ per week in a typical mid-size practice. And that is before accounting for the 15–20 staff hours per week freed from the scheduling queue.
Get My Numbers ✦Patient data is among the most sensitive data that exists. Every Orion system deployed in a healthcare setting is architected with GDPR compliance as a foundation, not an afterthought. All patient interactions are processed under UK GDPR, stored on UK servers, and never shared with third parties. Full audit trails are maintained for CQC inspection readiness. Orion AI Group Ltd is registered with the Information Commissioner's Office.
Both tiers include a 30-day satisfaction guarantee and 14-day deployment. All packages include full GDPR compliance documentation and data processing agreements. Start with what fits your budget — upgrade when the ROI justifies it.
Your first patient-facing automations. Appointment scheduling, reminder system, and enquiry handling — deployed and reducing no-shows within the first week.
Full operational AI for your practice. Every patient touchpoint automated, every performance metric reported — weekly, automatically, without being asked.
Running a larger healthcare group or NHS trust? View enterprise options →
30 minutes. We map your scheduling workflows, call volumes, and no-show rates — then give you a written plan with projected improvements and a compliant deployment timeline. Free, no commitment.