Can I start with one suite and add more?
Yes. Each suite you add later is still set up at half price, because the
connections to your systems are already built. Once three are on Growth or Complete,
10% comes off the combined monthly fee. Inside Finance & Reporting the same holds for
its systems: each one after the first is half the setup, and moving to Full Finance
Operations later is priced as the bundle minus the setup fees you have already paid.
A setup that is already halved this way is not halved a second time.
What’s the difference between the tiers?
Essentials is one automation, done properly: a first step. Growth is the
connected set a department actually needs, and it is the one we recommend. Complete is
the whole department, including a custom AI agent where that is relevant. The Orion
Standard is the same on all three, and you can move up a tier at any point.
What if what I need isn’t in a suite?
An add-on covers an extra automation or an extra
integration inside a suite. Anything larger is scoped and quoted as its own piece of
work, on the same terms: a fixed price, agreed before we start.
Is there a minimum contract length?
No. The monthly fee is rolling, month to month. The setup fee is one-off and covers the build.
What happens if one of my source systems changes format?
We fix it, and it is part of the monthly fee, not a change request: you never get an invoice for a repair. A supplier changing their invoice layout, a site changing its export or an API changing its version is expected, and the monthly statement will tell you it happened.
Who owns what you build?
You do. The rules, the mappings and the configuration are yours, documented in writing, and you keep them if you stop. We do not hold anything hostage to keep you subscribed.
Where does my data go?
It stays in your systems. We connect through each vendor's supported interface, read-only unless you have agreed otherwise in writing, scoped to the records the job needs and revocable by you at any time. A UK GDPR data processing agreement is included.
How do I cancel?
Tell us before your next monthly date and it stops at the end of the month you have paid for. No notice period and no exit fee. We hand over the documentation and revoke our own access.
What does the setup fee actually buy?
The audit, the build against your real data, the two days you spend watching it run before anything writes, and going live. Live in 14 days, or your setup fee refunded.