Orion deploys AI that handles calls, tracks shipments, and automates dispatch — 24 hours a day, 7 days a week. Built for operations leaders who are done watching their team spend afternoons on the phone.
Every logistics operator we speak to describes the same situation. Talented staff fielding the same calls, missed updates costing deliveries, and dispatch decisions made by gut feel and spreadsheet.
A typical logistics operation fields 500 or more calls per month from customers chasing tracking updates, delivery windows, and delay explanations — every one answered manually by your team.
500+ Monthly inbound calls — repetitive, manual, and unscalable30–40% of logistics calls arrive outside business hours. Every missed call is a missed delivery update, a frustrated customer, and a relationship at risk — especially for time-sensitive shipments.
30–40% Calls arriving out-of-hours — currently unansweredRouting decisions made by phone and spreadsheet cost 3–5 hours per day in coordination. Every delay compounds — one late dispatch triggers a chain of missed windows, penalties, and customer complaints.
3–5hrs Daily time spent on manual dispatch coordination and routingFour interconnected systems that replace the manual bottlenecks in your operation with intelligent automation. Each one is configured to your specific workflows, carrier integrations, and customer communication style.
A dedicated UK phone number that never sleeps. Your AI agent handles every inbound call: tracking queries, ETA requests, delay notifications, re-routing questions — answered instantly, in your brand's voice, around the clock.
Be proactive before customers have to call you. Automated outbound alerts for delivery windows, real-time delay detection, and status updates — sent the moment something changes, not when someone remembers to send it.
Live visibility of call handling rates, fleet status, delivery performance, and AI system metrics — updated in real time, accessible from anywhere. No more compiling reports by hand the morning of your ops meeting.
AI that learns your routes, your customers, and your constraints. Recommends optimal dispatch decisions based on live capacity, location, and historical data — turning 3 hours of coordination into an instant recommendation.
A logistics operation fielding 500 calls per month spends roughly 33 hours per month on call handling. At a blended staff cost, that is £800–£1,200 per month in direct wages spent answering tracking queries and delay questions — before accounting for the 30–40% that go unanswered out of hours.
Orion's AI call agent handles the same volume at £0.05 per minute — typically £200–£400 per month all-in for mid-size operations. The ROI is immediate. And that is before Dispatch Intelligence starts compressing your coordination overhead.
Get My Numbers ✦Both tiers include a 30-day satisfaction guarantee and 14-day deployment. Start with what fits your budget — upgrade when the ROI justifies it.
Your first logistics automations. 24/7 call handling and proactive customer notifications — deployed and paying for themselves within the first month.
Full operational AI for logistics. Calls handled, dispatches optimised, performance reported — every week, automatically, without being asked.
Need deeper integration or a dedicated AI operations layer? View all packages →
30 minutes. We map your call volumes, dispatch workflows, and customer touchpoints — then give you a written plan with projected savings and a deployment timeline. Free, no commitment.